Live chat
First response: 5 minutes; resolution target: within 30 minutes
949t Support response time
Answers found in 4 channels; most questions get the first response in 15 minutes
First response: 1 hour; resolution target: within 12 hours
Phone
First response: 10 minutes; resolution target: within 1 business day
Help Center
First response: immediate resolution; goal: 5 minutes guide
How is 949t Contact measured?
Three things per ticket are time, clarity, and follow-up
Users in Dhaka, Chattogram, and Sylhet receive answers under the same policy; questions about bKash, Nagad, and Rocket go to separate tags, so routing is faster
The support queue stays open after 11 PM, so you won't have to wait long if you see issues on your phone screen
949t Help channels
Quick chat
For minor issues, the fastest answers come in 2 minutes, and you can also send screenshots
Dhaka office
Local users can view address, hours, and contact numbers at a glance
Help Center
Deposit, login, and app setup steps are here; more than 10 small guides are kept
Contact information together
If you have Help Center guide See it 949t App Notifications also come quickly when using it
Service level table
Channel
Live chat
Initial response
5 minutes
Resolution goal
30 minutes
Note
Sending a screenshot speeds up the answer
Channel
Initial response
1 hour
Resolution goal
12 hours
Note
Enter account number in the subject line
Three questions about 949t Support
How long does it take to get the first
For common questions, answers arrive within 15 minutes; for complex issues, it takes 1 business day
Is assistance available at night?
Yes, the live queue stays open, so night-time logins or app issues don't stop
Help available for bKash, Nagad, Rocket?
Users in Dhaka, Narayanganj, and Khulna regularly ask about these channels
Enter the 949t App now
Contact information, Help Center, and fast assistance together if needed More assistance guide See, then Sign up
Sign up Login