People's first problem was complexity. I have seen that on entering many platforms, the crowd of steps, slow pages, and vague language annoy users, so in the 949t App we kept things small, clear, and mobile-friendly from the start.
The second problem was trust: users should understand where things are, what a page does, and who to ask for help; that's why navigation, help, and account experience on the 949t Platform are laid out in one line.
Our pride here is that from 2014, 949t has grown slowly, steadily, and the experience has been built around local practices based on bKash, Nagad, and Rocket.
Now our goal is clearer: new users understand how to proceed within 2 minutes, and experienced users get what they need at a glance; ultimately, the 949t App should be the easiest place to go.
